“I have used Residata for four years. The system used properly aids the user to access relevant client information promptly. It further emphasises the discipline to ensure client data is recorded accurately with the sequel of accountability.”

ResiData for Supported Housing

Overview of Supported Housing / Floating Support (Care in the Community)

Doing more with less

Care organisations do not have significant extra resources to meet the increasing additional demands placed upon them when administering care. It is accepted that they will have to work in smarter and more intelligent ways, making the most of how they work with new partners in order to drive improvements in efficiency, effectiveness, and productivity.

ResiData provides the facility to deliver these improvements by electronically creating and managing full Support Plans including Goals, Objectives, Tasks, Interventions,Reviews, and Outcomes. In summary ResiData provides housing associations and care services the following:


  • support activity from initial assessments and continuing assessment, the creation of support plans, and the conversion of these into resource plans and rotas
  • managing staff and ensuring that they are deployed most effectively
  • measuring, monitoring, and evaluating outcomes, related to quality assurance and improvement
  • financial analysis, real time management information relevant to level of responsibility, ability to plan scenarios, and assess viability of current and proposed services
  • compliance with all required legislation and management requirements
  • application of best practice throughout

Floating Support modules

Floating Support is a prime example of managed support where a considerable volume of paperwork is normally involved.

ResiData effectively addresses this via the provision of an intuitive route through referral, Supporting People (SP) information gathering, risks evaluation, and client needs in order to establish the core information required for a variety of reporting and scheme statistics purpose whilst at the same time recording client progress. ResiData’s support modules were designed to meet the requirements and compliance to Quality Assurance Framework.

The complete multi service SP referrals module enables the recording of an initial enquiry or referral plus the service requested, the referring body, and contract, including:

  • risk and suitability assessments – record all assessment details and outcomes
  • waiting list monitoring – logging person details, source of referral, and likely support needs
  • in scheme diary of calls  -  logging client face to face, attempted visits cancellations
  • scheme monitoring and reporting module – diary of visits, clients not engaging, caseloads
  • performance management statistics – call stats, team analysis, client length of stay
  • supporting people workbook statistics – record days possible, days delivered, utilisation, length of stay
  • CLG support plan recording/monitoring – goals, risks, tasks to be undertaken, outcome
  • CLG outcomes matrix – as required
  • electronic client record submission – full validation and xml submission
  • electronic outcomes submission – SP outcomes for short-term and long term services
  • exit questionnaire – standard CLG
  • post exit monitoring – 2 stage 4 month 12 month contact monitoring (user definable)
  • 33% or 50% outcome submission for long term
  • auto mail merge at various stages – referral appointment, waiting list advisory, acceptance to scheme, rejection, exit and move on documentation

General reporting, stats and SP submission module includes:


  • Diary of Visits, client analysis and various reports
  • Service/Scheme analysis reports
  • Service specific follow up procedures and notes
  • SP Client Record and Outcomes submission modules
  • SP Workbook stats and analysis

Reports include:


  • number of case reviews completed by worker, locality, and for the whole service
  • reviews completed on time and overdue
  • contact, duration & frequency of support interventions
  • outcomes achieved Vs planned by worker, locality, scheme
  • capacity management i.e. hours provided Vs contractual hours
  • reports on the levels of service being delivered by worker, scheme, locality and the total project
  • number of clients supported
  • number of hours of support delivered within a given reporting period (i.e. looking at number of live and stopped cases)
  • whether a subsidy form has been completed
  • a report on the level of service provided and subsidy forms to reconcile with housing rent account system.
  • outcomes can be reported at an individual level, worker level, locality level, manager level, and project level
  • SP submissions validated, on screen generic report and direct electronic submission
  • Post exit monitoring and follow up system
  • In service support plan review records
  • Risk contingency management
  • Client record “extra” information requirement for SP submission

Other support types addressed by ResiData

Drop In Services

  • Drop in centre management – recording services for each person e.g. provision of meals, clothing, flu kits, blankets etc.

Multi stage SP and Non SP Accommodation schemes

  • Managed similar to Floating support but with inter scheme re-referral and managed discharge system

Homeless services

  • Family booking short term stay system